Best Practices in Cultural Competence

An overview of the Promising Practices in Cultural Competence project, including selection of exemplars and examples of practices.

  • Source: Family Voices

Family-Centered Care Assessment Tool (FCCA)

The FCCA-F is a quality measurement questionnaire developed by Family Voices through an extensive collaborative process involving families, health researchers, pediatric providers and MCH professionals. The 24-question assessment measures a family caregiver’s perception of the family-centeredness of care that their child receives from a health care provider. The FCCA-F is validated for use in outpatient care settings, with families of children with special health care needs. It can be used with all families who have an established relationship with the health care provider; it is not appropriate for evaluating a single visit with a provider.

  • Source: Family Voices

Growing Your Capacity to Engage Diverse Communities by working with Community Liaisons and Cultural Brokers

The purpose of this booklet is to provide information about one approach to family and community engagement – working with community liaisons and cultural brokers. This booklet is grounded in the knowledge and experiences of the Family Voices network* and family leaders around the country who have shared what they have learned in their efforts to serve the full range of families of children and youth with special health care needs and/or disabilities.

  • Source: Family Voices

Families in Program and Policy FiPPs Reports – MCH and CYSHCN

Summary of results of interviews conducted with state Title V MCH and Title V CSHCN Directors/Staff regarding participation of families in program and policy activities.


  • Source: Family Voices

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Our Vision

With families at the center of health care, all children and youth reach their full potential and health disparities are eliminated.

Our Mission

Family Voices is a national organization and grassroots network of families and friends of children and youth with special health care needs and disabilities that promotes partnership with families—including those of cultural, linguistic and geographic diversity—in order to improve health care services and policies for children.

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