
Assessing Family Engagement
Child- and family-serving systems of care should be engaging families at all levels, including in direct services delivered at the individual level, and at the systems-level where policies, practices, and services are created or amended.
Family Voices has developed tools to assess family engagement at both the systems-level (the Family Engagement in Systems Assessment Tool) and the individual-level (the Family-Centered Care Assessment).
Family-Centered Care Assessment (FCCA)
The Family-Centered Care Assessment for Families (FCCA-F) is a quality measurement questionnaire developed by Family Voices through an extensive collaborative process involving families, health researchers, pediatric providers and MCH professionals. The 24-question assessment measures a family caregiver’s perception of the family-centeredness of care that their child receives from a health care provider. The FCCA-F is validated* for use in outpatient care settings, with families of children with special health care needs. It can be used with all families who have an established relationship with the health care provider; it is not appropriate for evaluating a single visit with a provider.
Contact Clarissa Hoover at FCC@familyvoices.org for questions or technical assistance in use of the FCCA-F and other family-centered care resources listed below.
Family-Centered Care (FCC) Self-Assessment
The FCCA-F was based on an older set of family-centered care (FCC) self-assessments that Family Voices released in 2008. Family Voices still gets regular requests for these resources, which are longer and more comprehensive than the FCCA-F, including questions on transition to adulthood and a version that is designed to be completed by healthcare providers.
The three resources below are the original Family Voices FCC Self-Assessment Tools.