Susan Hill’s career in public service spans nearly 28 years, beginning as a Presidential Management Intern at the National Institutes of Health, following undergraduate and graduate studies the University of Connecticut. She has served in a variety of technical, management and leadership positions in both government programs and operations at the Centers for Medicare & Medicaid Services (CMS). She has a deep devotion to quality health care for low-income and underserved individuals including the full participation of people with disabilities and the right to live with dignity and respect. Her career has been driven by a commitment to improved program operations at the state and federal levels. Susan is currently serving as a Senior Policy Advisor in Office of Minority Health (OMH).
Susan spent most of her career pursuing innovation in the delivery of home and community-based services and enhancing meaningful input from stakeholders and beneficiary advocates. She built lasting partnerships with external beneficiary and state stakeholders to ensure meaningful input to the public policy making process, including design of grant programs to forge new ground in long-term care. As a Senior Technical Advisor in the Medicare and Medicaid Coordination Office (MMCO), she built an alliance of CMS components and stakeholders including state Medicaid agencies and national advocacy organizations to streamline the Medicare Savings Programs (MSPs) which provides premium and cost sharing assistance for dually eligible Medicare and Medicaid beneficiaries. Susan also devoted herself to improving program operations in strategy planning, process improvement and portfolio management at CMS. As the Director, Strategic Planning Group, she championed the design, implementation, and management of large-scale, high priority Agency investment in Strategic Planning. She led a staff of strategy management and process improvement consultants delivering enterprise-wide services, while driving an Agency-wide culture shift in business operations.